TERMS & CONDITIONS 2026

Sing Smarter Pro

Last Updated: August 18, 2026

Legal Entity: Tara Simon Studios Inc.

Phone: +1 (866) 471-9454

By enrolling in, purchasing, accessing, or participating in any Tara Simon Studios membership, course, coaching program, lesson, event, community, add-on, or digital product, you agree to the following Terms & Conditions.

If the student is under eighteen (18) years old, a parent or legal guardian must review and agree to these Terms & Conditions on behalf of the student. Tara Simon Studios does not enforce a strict minimum enrollment age; parents and guardians are responsible for determining whether their child is ready to participate in private vocal coaching. Coaches use age-appropriate judgment and instruction methods when working with young students.

For a student under eighteen (18), the parent or legal guardian who completes checkout on the student's behalf is the party providing this agreement, including the electronic authorization for payment described below and the consent to the Publicity Release.

IMPORTANT DISCLAIMER: For your private lessons to take place, please READ the following policies THOROUGHLY and IN THEIR ENTIRETY. Subscribing means that "You agree to the Terms and Conditions" automatically indicates provision of (1) your electronically signed agreement to adhere to all aforementioned policies, and (2) your electronically signed authorization for payment charges and publicity release to Tara Simon Studios.

MEMBERSHIP OVERVIEW

Tara Simon Studios offers multiple membership tiers, including but not limited to:

Sing Smarter Lite
Sing Smarter Suite
Sing Smarter Pro
Sing Smarter Elite

Tara Simon Studios may also offer add-ons, bundles, workshops, master courses, group classes, private lessons, events, challenges, and other paid or free products.

Membership benefits vary by tier. Students are responsible for reviewing the details of their selected membership or offer before purchase.

Purchasing an add-on does not automatically upgrade a student's membership tier unless the offer specifically states that it includes a membership upgrade.

PLATFORM AND STUDENT PORTAL

Tara Simon Studios uses Kajabi as the primary student portal and app for lessons, community access, course materials, payments, announcements, calendars, and program resources.

Students are responsible for regularly checking their student portal, email, and official communication channels for updates, scheduling information, community announcements, and program materials.

If a student experiences technical issues, they must email [email protected] or contact +1 (866) 471-9454 with a clear explanation and screenshots when possible.

Tara Simon Studios maintains a Privacy Policy governing how personal information \u2014 including payment data, contact information, and information collected from or about minors through a parent or guardian \u2014 is collected, used, and protected. The Privacy Policy [link to be added upon publication] is incorporated by reference into these Terms & Conditions.

ONLINE LESSON REQUIREMENTS

Online lessons are conducted at a professional training level, and it is the student's responsibility to ensure all technical and environmental requirements are properly prepared before each scheduled lesson time.

Students must have:

A stable, high-speed internet connection (a direct connection is preferred)
A functioning device with audio and video capability
A quiet, distraction-free environment suitable for focused vocal training

Lessons will begin and end at the scheduled time regardless of connectivity issues. Sessions will not be extended or rescheduled due to last-minute technical difficulties, including internet disruption, device failure, or login issues. Students are expected to test their setup in advance and arrive fully prepared for each session. If a technical issue arises prior to a lesson, students should notify their coach immediately so alternatives can be assessed when possible.

To help students get the most out of every lesson without distractions, Tara Simon Studios does not allow parents, friends, or family members to observe lessons beyond the first introductory session. Auditing of lessons, whether group or private, is not permitted.

TIME ZONE

Tara Simon Studios is based in Florida, and all recurring lesson times are scheduled and administered in Eastern Time (ET). Eastern Time observes Daylight Saving Time; scheduled lesson times remain fixed to the local Eastern clock and will shift relative to other time zones when Daylight Saving Time begins and ends. Students are responsible for confirming the correct equivalent time in their own time zone, including around Daylight Saving transitions.

MEMBERSHIP TIERS

Sing Smarter Lite — Free Limited Membership

Sing Smarter Lite is a free limited membership that may include selected community access, practice resources, challenges, and other introductory materials.

Lite members may be offered paid upgrades, add-ons, mini courses, group classes, master courses, or premium memberships. Tara Simon Studios may modify or remove free membership benefits at any time.

Sing Smarter Suite — Premium Membership

Sing Smarter Suite is a month-to-month premium membership. Suite may include community access, selected courses, mini courses, events, challenges, live accountability opportunities, early access content, discounts, and other benefits listed at checkout.

Suite includes one (1) discounted trial lesson with a coach, available once per student's lifetime. To be eligible, the student must be a genuinely new student who has never attended any recurring session or any other session (trial or otherwise) with Tara Simon Studios prior to that point. Continuing regular lessons after the trial requires upgrading to Sing Smarter Pro.

Suite does not include weekly 1:1 private coaching lessons unless purchased separately as an add-on or included in a specific promotional offer.

Sing Smarter Pro — Coaching Membership

Sing Smarter Pro is a coaching membership that includes four (4) weekly 30-minute 1:1 lessons per month with a Tara Simon Studios coach, along with other benefits listed at checkout.

It is the student's responsibility to book and maintain their weekly recurring lesson schedule. During onboarding, Tara Simon Studios will assist the student in setting up their weekly recurring lesson schedule whenever possible. However, the student remains responsible for attending, managing, and rescheduling lessons according to these policies.

Pro Membership Benefits

Sing Smarter Pro includes:

VIP Community, Courses, Challenges, Events in Backstage
Mini Courses - 12 and ongoing
2 Master Courses - Sing Like A Superstar & Riffs and Runs
InstaReaction — 1 video yearly
Success Call with Mimi — a one-time, lifetime benefit (not recurring monthly or annually)

Additional consultation calls with Mimi beyond the one-time Success Call may be booked separately as a paid add-on.

Pro Benefits — Use-It-Or-Lose-It Policy

All Pro benefits listed above are provided on a use-it-or-lose-it basis. No makeups, credits, or refunds are issued for any missed or unused benefit:

Live Sessions in Community: if missed, a recording is provided in place of a live makeup; the student simply joins the next live session as normal.
Yearly InstaReaction: there will be a deadline for InstaReaction submissions every year in the app and email. If missed, it is forfeited for that year and does not carry forward.
All student-submitted content intended for posting on Tara Simon Studios' social channels (including InstaReaction content and monthly post submissions) is subject to Tara Simon Studios' review and approval before posting, at its sole discretion.

Sing Smarter Elite — Elite Membership

Sing Smarter Elite is an elite coaching membership that includes four (4) weekly 30-minute 1:1 lessons per month with a Tara Simon Studios coach, plus additional benefits listed at checkout, such as selected premium access, group sessions, goal-setting or marketing sessions, social posting benefits, and other tier-specific inclusions.

RESULTS AND TRAINING TIMELINE

Vocal development is a gradual, individualized process. Based on Tara Simon Studios' experience coaching students, meaningful, noticeable results typically do not appear in fewer than three (3) months of consistent, regular lessons. Students are encouraged to commit to at least three months of consistent training in order to give the coaching process a fair opportunity to work. This is a training expectation, not a financial or contractual obligation — see the Cancellation of Subscription section below for how to end a subscription at any time.

PREPAY / UPFRONT PAYMENT DISCOUNT OPTIONS

Students may choose to prepay for a longer period at a discount when this option is available. Sing Smarter Pro students may have the option to pay upfront for six (6) months, and Sing Smarter Elite students may have the option to pay upfront for one (1) year. Upfront payment options are discounted offers and are non-refundable once purchased; a student who cancels during an upfront-paid term retains access through the remainder of the period already paid for, but is not entitled to a refund for the unused portion.

All upfront payment options remain subject to the same lesson booking, cancellation, makeup, conduct, communication, subscription, and membership policies stated in these Terms & Conditions.

RESULTS DISCLAIMER

Tara Simon Studios may reference student testimonials, past results, competition placements, audition outcomes, or other performance achievements in its marketing, website, or promotional materials. These are individual experiences and do not represent a guarantee of similar results for any other student.

Tara Simon Studios does not guarantee that any student will win any competition, pass any audition, book any performance, secure any role, or achieve any other specific outcome as a result of participating in its programs. Results depend on a wide range of factors specific to each individual, including natural ability, effort, consistency, and circumstances outside of Tara Simon Studios' control.

PAYMENT POLICIES

By purchasing, enrolling in, or participating in any Tara Simon Studios program, membership, lesson, course, add-on, upgrade, or service, the student, parent, or legal guardian authorizes Tara Simon Studios to charge the payment method provided for all agreed-upon purchases, recurring subscriptions, add-ons, fees, upgrades, and any other authorized transactions related to the student's account.

The student understands and agrees that the payment method provided may be securely saved on file and used for future authorized transactions, including recurring membership payments and any approved additional purchases.

By checking “I agree to the Terms & Conditions,” submitting payment, enrolling in a program, or continuing participation in Tara Simon Studios services, the student, parent, or legal guardian provides electronic authorization for Tara Simon Studios to process all applicable charges according to the selected offer, membership, or service agreement.

Failed Payments and Late Payment

If a scheduled subscription payment fails, Tara Simon Studios will retry the payment method on file and/or contact the student to request updated billing information. If payment has not been received in full by twenty-four (24) hours before the student's next scheduled session, that session will be cancelled and is not eligible for a makeup, reschedule, credit, or refund. The student must provide an alternate valid payment method to resume services.

If a second consecutive session is reached without payment being resolved, that session will be cancelled under the same terms (no makeup, no refund). If a third consecutive session is reached without payment being resolved, the student will be removed from their coach's recurring schedule. Removal from the schedule does not cancel the student's subscription — the recurring subscription remains due and payable unless the student formally cancels in accordance with the Cancellation of Subscription policy below.

Chargebacks, payment disputes, or unauthorized reversals may result in immediate suspension of the student's account while the matter is reviewed. Tara Simon Studios reserves the right to withhold access to all services, content, lessons, community features, and membership benefits until the payment issue has been fully resolved.

SUBSCRIPTIONS, AUTO-RENEWAL, AND BILLING

Membership subscriptions automatically renew according to the billing schedule presented at checkout, unless cancelled in accordance with Tara Simon Studios' cancellation policy.

By enrolling in a membership, students acknowledge that they are responsible for reviewing and understanding the details of their selected plan before purchase, including the membership tier, price, billing frequency, included benefits, cancellation terms, refund policy, and lesson or makeup policies.

Students are responsible for reviewing the following before purchase:

Membership tier
Price
Billing frequency
Included benefits
Cancellation rules
Refund policy
Lesson and makeup policies

Pricing Changes

Tara Simon Studios reserves the right to update its pricing, program structure, membership benefits, billing terms, or related policies from time to time. Regular pricing may be increased annually or as needed to reflect the value of services provided, operating costs, platform changes, coach availability, program improvements, and overall business needs.

Students will be provided at least three (3) months' advance notice of any material change to regular subscription pricing before it takes effect. This notice requirement does not apply to any non-expiring promotional or discounted pricing a student may have been granted; such pricing continues to be honored, applied against the studio's then-current pricing structure, for as long as that arrangement remains in effect.

Continued use of the membership after a pricing update becomes effective constitutes acceptance of the updated price and terms.

REFUND POLICY

Tara Simon Studios maintains a strict no-refund policy. All purchases are final and non-refundable and non-transferable, including but not limited to memberships, subscriptions, upgrades, add-ons, bundles, courses, lessons, events, digital products, coaching programs, Sing Smarter Pro upgrades, Sing Smarter Elite upgrades, master courses, group classes, private lessons, Spotlight purchases, upfront payment offers, and promotional bundle offers.

If a student has eligible outstanding lessons or makeup lessons, Tara Simon Studios will make reasonable efforts to allow the student to use what is due, provided that the student's account remains active and in good standing, the student follows all scheduling and rescheduling policies, and the student remains in compliance with these Terms & Conditions.

Unused lessons, makeup lessons, add-ons, credits, or membership benefits have no monetary value and may not be exchanged for cash, refunds, future payments, or other services.

Refunds will only be issued if required by applicable law or expressly approved in writing by Tara Simon Studios management.

UPGRADES AND DOWNGRADES

Students may upgrade their membership when an upgrade option is available. All upgrades are final and non-refundable. By upgrading to Sing Smarter Pro or Sing Smarter Elite, the student agrees to all terms associated with the upgraded membership tier, including but not limited to billing terms, lesson policies, cancellation policies, and any other program requirements.

Downgrades may be subject to timing restrictions, billing cycle limitations, and management approval. Any downgrade request does not automatically entitle the student to a refund, credit, extension, or adjustment for prior payments or unused benefits.

Downgrading to Sing Smarter Lite

A downgrade from Sing Smarter Pro or Sing Smarter Elite to Sing Smarter Lite (a free membership) is treated the same as a cancellation of the student's paid subscription for billing purposes. The same notice period and no-refund terms described in the Cancellation of Subscription section below apply in full — downgrading to Lite does not bypass or shortcut those requirements.

Any unused makeup lesson credits are forfeited upon this downgrade, consistent with the Forfeiture of Makeup Credits policy above. A student who later wishes to return to Sing Smarter Pro or Sing Smarter Elite from Lite is subject to the Resubscribing After Withdrawal policy, including current retail pricing.

ADD-ON PURCHASES

Tara Simon Studios may offer add-ons, including but not limited to:

Group vocal classes
Mini courses
Master courses
Single private lessons
60-minute lesson upgrades
Spotlight features
Events
Workshops
Challenges
Upfront payment offers
Special bundles

All add-on purchases are final, non-refundable, and have no cash value. Add-ons may not be exchanged, transferred, credited, or applied toward another service, membership, subscription, or future purchase unless expressly approved in writing by Tara Simon Studios.

Add-ons are intended only for the student account under which they were purchased and may not be transferred to another student, sibling, family member, coach, location, or account. Certain add-ons may require the student to maintain an active membership or account in good standing in order to access, redeem, or use the purchased add-on.

60-Minute Lesson Upgrade

The 60-minute lesson upgrade is a recurring monthly charge that applies to all of the student's recurring sessions for that billing month, converting the student's regular 30-minute sessions to 60 minutes for the duration of the upgrade.

Add-on subscriptions, including the 60-minute lesson upgrade, are not purchasable on their own. An add-on must be purchased together with, and remains tied to, an active base subscription (e.g. Sing Smarter Pro or Sing Smarter Elite); both the base subscription and the add-on must be paid for. If the base subscription ends, the add-on ends with it.

Single Private Lesson

A single private lesson is a one-time, non-recurring charge, priced according to session length (30 or 60 minutes).

Fifth-Week Add-On Lesson

In any billing cycle that includes a fifth week, no recurring lesson is automatically scheduled for that week. Students who wish to book an additional lesson during that week may purchase one as a single private lesson (priced by duration). This purchase must be arranged directly with the studio at least seventy-two (72) hours before the desired time slot, is subject to slot availability at the time of the request, and cannot be purchased or booked within twenty-four (24) hours of the desired session time.

LESSON BOOKING

Students enrolled in Sing Smarter Pro and Sing Smarter Elite receive four (4) 30-minute private lessons per month. It is the student's responsibility to schedule, attend, and manage their weekly recurring lesson appointments through the approved booking system.

Students are strongly encouraged to select a consistent day and time that they can reliably attend each week to ensure continuity in their training.

Failure to book lessons, attend scheduled sessions, or properly manage one's lesson schedule will not entitle the student to a refund, credit, extension, or additional lesson time.

WEEKLY RECURRING LESSON

Students may request to change their recurring weekly lesson time by providing at least five (5) days' advance notice. All recurring schedule changes are subject to coach availability, studio scheduling availability, and approval by Tara Simon Studios.

Students are permitted up to three (3) recurring schedule changes per calendar year at no additional cost. Any request beyond these three changes will incur a fifty-dollar ($50) administration fee per change. Frequent or last-minute requests may result in denial to ensure fairness and consistency for all students and coaches.

While the studio will make reasonable efforts to accommodate scheduling requests, Tara Simon Studios does not guarantee that a student's preferred day, time, or coach will always be available. All requests to change a recurring lesson schedule must be submitted through the approved scheduling process or official Tara Simon Studios communication channels.

Changing Your Assigned Coach

Students may request to change their assigned recurring coach up to once (1) per calendar year, subject to a fifty-dollar ($50) administration fee. This fee does not apply when Tara Simon Studios initiates a coach change (for example, due to coach unavailability).

Students may not change their assigned coach themselves; a coach change must be requested by contacting the studio directly and can only be processed by admin. A coach change does not entitle the student to a new trial lesson. Makeup lessons must still be booked with the student's original assigned coach unless Tara Simon Studios grants an exemption.

LATE OR MISSING RECURRING SCHEDULE BOOKING

A student's subscription remains active and billing continues on schedule even if the student has not yet booked, or does not book, their weekly recurring lesson time. Because Sing Smarter Pro and Sing Smarter Elite include ongoing access to courses, community, and events independent of 1:1 coaching, a student may also choose to opt out of booking weekly 1:1 sessions while remaining an active subscriber.

Session credits do not accumulate or roll over while a recurring schedule is unbooked, and no makeup lessons are issued for sessions lost to late or missing recurring bookings. For example, a student who books their recurring schedule during the third week of a billing cycle will receive only the two (2) sessions remaining in that cycle; the following billing cycle will resume at the full four (4) sessions. No refunds or makeups are issued for sessions unavailable due to late booking.

CANCELLATION & RESCHEDULING POLICY

Students may cancel or mark themselves absent from a scheduled lesson, provided that the cancellation or absence is submitted through the approved portal or scheduling system at least twenty-four (24) hours before the scheduled lesson time. If a student does not cancel or mark themselves absent within the required 24-hour notice period, the lesson will be considered forfeited and will not be eligible for a makeup lesson.

Makeup lessons are offered as a courtesy for students who are unable to attend a scheduled lesson due to other commitments, illness, or unavoidable scheduling conflicts. To be eligible for a makeup lesson, the student must properly mark their absence before the missed lesson and within the required 24-hour notice period.

Makeup Lesson Limits

Students are permitted a maximum of six (6) makeup lessons per calendar year, and no more than one (1) makeup lesson per month (which, over the course of the year, cannot exceed the six-makeup annual maximum). Once this maximum has been reached, any lessons missed thereafter will not be eligible for a makeup and will be forfeited without refund.

Makeup lessons are intended solely as a credit for a missed session and cannot be used in place of a student's regular weekly lesson. Makeup lessons must be scheduled in addition to regular weekly lessons and must be used within thirty (30) days of the missed session. Makeup lessons cannot be extended beyond this period, and any unused credit after 30 days will be forfeited with no refund.

Makeup lessons are not guaranteed and are subject to both student and coach availability. Students are responsible for self-booking their makeup lessons through the scheduling system. Tara Simon Studios reserves the right to assign a substitute coach for a makeup lesson if the student's regular coach is unavailable.

Makeup Lesson Coach Policy

Makeup lessons should be booked with the student's original or regularly assigned coach whenever possible. If a student would like to try a different Tara Simon Studios coach, that session will not be treated as a makeup lesson and must instead be booked as a separate paid trial, discovery, or private lesson.

Forfeiture of Makeup Credits

Makeup lessons have no monetary value and may not be exchanged, refunded, transferred, credited toward future tuition, or applied to any other purchase. Makeup credits are retained only while the student maintains an active Sing Smarter Pro or Sing Smarter Elite subscription. If a student becomes inactive, downgrades, or cancels their subscription, any unused makeup credits are forfeited.

Illness and Emergency Policy

Students who are ill or unable to attend a scheduled lesson are required to cancel or mark themselves absent at least twenty-four (24) hours before the scheduled lesson time in order to be eligible for a makeup opportunity.

In the case of a genuine emergency (for example, a medical emergency), the student should email the studio immediately. Tara Simon Studios may request supporting documentation (such as medical proof) and may, at its sole discretion, grant an exception to these cancellation and notice requirements on a case-by-case basis. Submission of documentation does not guarantee approval of any exception.

Attending a Lesson While Sick

If a student attends a scheduled lesson while unwell, the coach may still use the session to discuss topics such as vocal health and recovery, but will likely not have the student sing during that session. Tara Simon Studios coaching is customized to each student's own goals and circumstances, and it is the student's responsibility to be transparent with their coach about their health, goals, and needs. Not every session will involve active singing.

NO-SHOW AND MISSED LESSONS

If a student misses a scheduled lesson without properly canceling or marking their absence in accordance with the Cancellation & Rescheduling Policy above, the lesson will be considered a no-show and forfeited in full, with no refund, credit, or guaranteed makeup lesson.

No-shows are addressed as follows:

First no-show: Tara Simon Studios will reach out to the student.
Second no-show without a response: the student will receive a written warning that continued absence without a reason provided may result in removal from their coach's recurring schedule.
Third scheduled session reached without a response, at least 24 hours before that session: the session will be cancelled and the student will be removed from their coach's recurring schedule.

This no-show count applies cumulatively across all of a student's scheduled sessions — including any paid add-on lessons booked in addition to the student's regular recurring schedule — not separately per session type. For example, a student who purchases additional single private lessons on top of their recurring schedule and misses two of those sessions without response will have the third session, and any further scheduled sessions, cancelled and removed under this policy.

A student who is removed from their coach's recurring schedule under this policy remains responsible for their subscription, and billing continues as normal. No refund or credit is issued for the removal, and any sessions affected are forfeited. The student must properly rebook a schedule with the studio before resuming lessons.

LATE ARRIVAL

All lessons will begin and end at the scheduled time, regardless of the student's arrival time. Coaches are not required to extend lessons due to late arrival, and missed time will not be credited, refunded, or rescheduled. If a student arrives more than fifteen (15) minutes late, the lesson may be considered forfeited at the discretion of the coach.

This policy is intended to maintain fairness for all students, protect coach schedules, and ensure that each student receives the highest quality instruction within their scheduled lesson time.

SUBSTITUTE COACHES

Tara Simon Studios reserves the right to assign a substitute coach in the event that a student's primary coach is unavailable for a scheduled lesson. The studio may also assign a substitute coach for makeup lessons when the requested makeup date and time do not align with the primary coach's availability.

The assignment of a substitute coach does not entitle the student to a refund, credit, additional makeup lesson, or any other form of compensation.

SUBSCRIPTION HOLDING (PAUSE)

Students on Sing Smarter Pro or Sing Smarter Elite who need to pause their membership due to illness, travel, scheduling conflicts, or another extended reason may request to place their subscription on hold by contacting the studio directly. There is no self-service option to pause a subscription.

All hold requests are subject to management review and approval on a case-by-case basis. A hold is not guaranteed and may depend on the student's membership tier, account standing, coach availability, and the nature of the request.

If approved, the student's preferred recurring coach time slot is held for a reduced fee equal to fifty percent (50%) of their regular subscription price. During an approved hold, the student's access is adjusted to a Suite-level membership (community, courses, and events access); weekly 1:1 coaching access is paused. No trial lesson is granted as a result of this temporary downgrade in access.

A hold may be maintained for as long as the student continues to pay the applicable hold fee; there is no fixed maximum duration. If a hold payment fails, the hold is forfeited. The standard cancellation policy continues to apply to a student on hold. No makeup lessons, refunds, or credits accumulate during a hold.

Any makeup lesson credits a student had prior to going on hold retain their original expiration date; these credits cannot be used during the hold, but remain available upon the student's return if they have not yet expired.

The student's regular subscription price, along with their held recurring lesson day and time, resumes automatically on the return date the student agreed to when the hold was approved. One benefit of an approved hold is that it preserves the student's existing subscription pricing (including any applicable promotional or discounted pricing) through the hold period.

CANCELLATION OF SUBSCRIPTION

Students may cancel their subscription by contacting Studio Administration directly — please call the office at +1 (866) 471-9454, email [email protected], or submit a Cancellation Request Form through the student portal. Cancellation must only be directed to Studio Administration through one of these official channels.

A submitted Cancellation Request Form is reviewed and processed by Studio Administration against the notice requirements below; submitting the form does not itself immediately end billing or access.

Cancellation requests must be submitted at least fifteen (15) days before the student's next billing date — this is a single, uniform rule that applies to every student regardless of tier or billing history. If a cancellation request is submitted less than fifteen (15) days before the next billing date, the next scheduled payment may still be processed, and the cancellation will apply to the following billing cycle.

Cancellation stops future billing once the cancellation request has been properly submitted within the required timeframe.

For students on a 3-month, 6-month, or annual upfront payment plan, no prorated refunds are available. Cancellation must still be submitted at least 15 days before the next billing date that would otherwise apply. For example, a student on an upfront plan who cancels during their first month of service will not be billed for a subsequent renewal term, but will retain access through the remainder of the term already paid for (e.g., through month 3 of a 3-month term). No refunds or makeups are issued for the unused portion of a term.

All makeup lessons must be booked before a student's cancellation date; unused makeup lessons are forfeited upon cancellation and cannot be used or credited afterward.

Cancellation does not create a refund for past payments, unused lessons, unused makeup lessons, unused content access, add-ons, bundles, or partial billing periods. Students who cancel their subscription will lose access to active membership benefits, including unused makeup lessons, unless otherwise approved in writing by Tara Simon Studios.

RESUBSCRIBING AFTER WITHDRAWAL

Tara Simon Studios does not maintain a waitlist. A student who has withdrawn, cancelled, or been removed from a recurring schedule for cause may resubscribe and re-enroll at any time, provided the student has not been banned from the studio.

Any previously grandfathered, promotional, or discounted pricing is not carried forward upon resubscription. A returning student will be enrolled at Tara Simon Studios' then-current retail pricing.

LOGIN / ACCOUNT SHARING

Student portal access is for the enrolled student only. Students may not share login credentials, course access, community access, recordings, downloads, or membership materials with anyone else. Unauthorized sharing may result in suspension or termination without refund.

COMMUNICATION

All official communication between students, parents or guardians, coaches, and Tara Simon Studios must take place through approved communication channels. These channels include the Tara Simon Studios student portal, official Tara Simon Studios email, official phone number, and community or app channels.

Students and coaches are not permitted to use personal communication channels for official matters, including but not limited to scheduling, billing, policy questions, lesson concerns, or program-related communication, unless specifically approved by Tara Simon Studios. This policy is designed to protect students, coaches, and staff, while ensuring that all important communication is properly documented and handled through the appropriate studio channels.

COMMUNITY STANDARDS AND BEHAVIOR

Tara Simon Studios expects all students, parents, guardians, staff, coaches, and community members to maintain a respectful, professional, and supportive environment at all times.

Students are expected to communicate and participate in a manner that reflects kindness, respect, and consideration toward Tara Simon Studios staff, coaches, fellow students, community members, and representatives.

Tara Simon Studios enforces a zero-tolerance policy toward disrespectful conduct directed at staff, coaches, or other students or members. Any instance of disrespect, harassment, threats, abuse, discrimination, or otherwise harmful conduct will result in immediate termination of the student's subscription and a permanent ban from the studio, its programs, and its community, without refund.

This policy applies to all forms of communication and interaction, including email, phone calls, portal messages, community comments, live sessions, private lessons, group lessons, events, social media, and any other channel connected to Tara Simon Studios.

SHOWCASE & PERFORMANCE OPPORTUNITIES

We offer multiple performance opportunities each year. A technical fee is assessed for each student who chooses to participate. You will be notified of the fee prior to being charged. Participation is encouraged but not required.

HOLIDAYS OBSERVED

Tara Simon Studios is closed on December 24, December 25, New Year's Eve, New Year's Day, Thanksgiving Day, Easter Sunday, and Independence Day. Unless otherwise announced, Tara Simon Studios remains in full operation on all other days of the year. Students are expected to attend their scheduled lessons on all non-observed holidays and regular operating days. If a student is unable to attend a scheduled lesson, the student must properly cancel or mark themselves absent in accordance with the studio's cancellation and makeup lesson policy.

STAFF GIFT POLICY

To maintain a professional, fair, and respectful environment, Tara Simon Studios staff and coaches are not permitted to accept monetary gifts, gift cards, or cash-equivalent gifts from students, parents, guardians, or families. This policy helps prevent any appearance of favoritism and ensures that all students receive the same level of care, attention, and professionalism.

Students and families who wish to express appreciation are encouraged to share thank-you notes, written testimonials, or video testimonials instead.

PRIZE AND REFERRAL PROGRAM LESSONS

Lessons awarded as a prize or through Tara Simon Studios' referral program are subject to the same expiration, makeup, and cancellation rules that apply to any other lesson under these Terms & Conditions. These lessons may be used even by students without an active subscription.

Prize and referral lessons have no monetary or cash-equivalent value, are not eligible for any refund or cash back, and are non-transferable — they may not be sold, gifted, or otherwise provided to any other person.

PUBLICITY RELEASE

By enrolling in Tara Simon Studios, the student, or if under eighteen (18), the student's parent or legal guardian, irrevocably consents to the use of the student's name, likeness, performance, voice, image, testimonials, recordings, photos, videos, and related content for advertising, promotional, educational, and marketing purposes.

This includes use in any media throughout the world in perpetuity, including but not limited to websites, social media, email marketing, paid advertisements, online communities, courses, promotional videos, and other digital or printed materials.

The student agrees that Tara Simon Studios owns all rights, title, and interest in live and online recorded lesson footage, behind-the-scenes photos and footage, performance photos and footage, and other content captured by Tara Simon Studios or its representatives. Tara Simon Studios may use, edit, modify, publish, distribute, and display such content without compensation, further permission, or additional notice.

The student waives any right to inspect or approve the final use of such materials, and releases Tara Simon Studios from claims based on invasion of privacy, right of publicity, defamation, false endorsement, visual or audio alteration, faulty mechanical reproduction, or related claims. No promise or representation of any kind has been made to the student regarding the use of such content.

Publicity Opt-Out

A student, parent, or legal guardian may opt out of the Publicity Release described above by submitting a Publicity Opt-Out Form to Tara Simon Studios. Please email [email protected] to request and sign the Publicity Opt-Out Form. An approved opt-out applies prospectively and does not affect content already published prior to the opt-out request.

Student-Submitted Content

Student-submitted content includes videos, photos, testimonials, comments, covers, performances, progress posts, or other materials uploaded by the student to the Tara Simon Studios portal, community, challenges, events, or social media channels. By submitting content, the student grants Tara Simon Studios permission to use, repost, edit, display, and share the content for educational, community, promotional, and marketing purposes, unless otherwise restricted in writing.

LIABILITY DISCLAIMER

Tara Simon Studios provides vocal coaching, educational content, community access, and performance-related training. Students are responsible for their own physical space, equipment, internet connection, health, safety, and personal environment when participating in online lessons, recording videos, practicing exercises, attending sessions, or submitting content.

Tara Simon Studios is not responsible for injuries, accidents, property damage, technical failures, personal interruptions, vocal strain caused by misuse, environmental hazards, recording issues, or other incidents that occur while a student is participating remotely, recording content, practicing, or using program materials.

Students should stop any exercise that causes pain, discomfort, dizziness, or distress and seek appropriate professional guidance when needed. Participation is voluntary and at the student's own risk.

FORCE MAJEURE

Tara Simon Studios will not be held liable or responsible for any failure or delay in the performance of its services resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, extended internet or platform outages, pandemic or public health emergencies, government action, labor disputes, or other events of a similar nature. In such circumstances, Tara Simon Studios will make reasonable efforts to reschedule or otherwise accommodate affected lessons or services where practical, but is not obligated to provide a refund, credit, or makeup for services affected by such an event.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms & Conditions, and any dispute arising out of or related to a student's relationship with Tara Simon Studios Inc., shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms & Conditions shall be brought exclusively in the state or federal courts located in Florida, and the parties consent to the personal jurisdiction of such courts.

ADDITIONAL POLICIES

The unauthorized copying, dissemination, storage, use, modification, uploading, or downloading of Tara Simon Studios' learning materials, voice and video recordings is strictly prohibited, and unauthorized use may result in account termination without refund and may subject the student to legal action and penalties as provided by the laws of the United States.

Students of Tara Simon Studios are not allowed to provide coaching or act as a coach outside of Tara Simon Studios using the trainings and lessons provided within Tara Simon Studios without prior consent. The trainings and lessons include proprietary exercises, terminology, methodologies, and all materials provided by Tara Simon Studios, which are strictly for use within our studio and under our guidance. Use of these materials outside of our coaching sessions is not permitted.

Tara Simon Studios takes the protection of its intellectual property seriously. Violation of its copyright may result in prosecution under Title 17 of the U.S. Code: Copyright Law of the United States.

ACKNOWLEDGMENT OF POLICY

By enrolling, purchasing, accessing, or participating in Tara Simon Studios programs, the student, parent, or legal guardian confirms that they have read, understood, and agreed to the following:

I authorize Tara Simon Studios to charge the payment method provided for agreed-upon purchases and fees incurred.
I understand my payment method may be saved on file for future authorized transactions.
I understand all Tara Simon Studios policies stated above and agree to comply.
I understand all purchases are final and non-refundable.
I understand the lesson, cancellation, makeup, no-show, and subscription policies described above.
I (or if under the age of 18, my legal guardian) hereby irrevocably consent to the publicity release as stated above.
I understand that violation of these Terms may result in removal from the program without refund.

IMPORTANT DISCLAIMER: By completing this purchase, I agree to Tara Simon Studios' Terms & Conditions. I understand that all purchases, subscriptions, upgrades, add-ons, lessons, courses, bundles, and memberships are final and non-refundable. I authorize Tara Simon Studios to charge the payment method provided for the selected offer and any agreed-upon recurring subscription fees. I understand that lessons must be canceled at least 24 hours in advance to be eligible for a makeup opportunity, and that unused makeups may only be used while my account is active and in good standing.

For questions or clarification, please contact Tara Simon Studios at [email protected] or +1 (866) 471-9454.